Practical help for minute exchange, Screen Time authorization, subscriptions, and on-device diagnostics.
CounterUps Plus support is available at nine@bigbeefit.com. No account is required to use the app or ask for help.
Create or join a minute-exchange group in CounterUps Plus, pick the workout goal for the session, then complete the reps or hold. When the set finishes, earned minutes become available to redeem toward Screen Time allowances you configured.
Redeeming earned minutes requires Screen Time Family Controls authorization through the system picker. Until you approve it, redemption stays locked. You can revoke access anytime in iOS Settings → Screen Time.
Some advanced moves and unlocks require an active CounterUps Plus subscription processed by Apple. Open the in-app paywall to see the localized price for your storefront. Manage or cancel the subscription in your Apple ID subscriptions.
After reinstalling or switching devices, use Restore Purchases while signed into the same Apple ID. Apple restores the subscription entitlement; CounterUps Plus does not keep a separate purchase account.
On-device diagnostic logs roll for about 30 days. If you need help troubleshooting, open Settings and export a diagnostics package yourself. Attach it only if you choose to; we do not need training videos unless you want to include them as optional troubleshooting material.
For a bug, purchase question, privacy request, or product suggestion, email nine@bigbeefit.com. Include your iOS version and a short description of what happened. Do not email training videos unless you choose to attach optional troubleshooting material.
Email nine@bigbeefit.comEmail support with your iOS version and a short description. Attach diagnostics or other materials only if you choose to.